Freshness & Satisfaction Policy

At Flower Station, our mantra is simple: "great grower, great product." We source only the freshest seasonal flowers and take pride in every bouquet we handcraft.

Flowers are a perishable product, and while we always strive for perfection, we understand that on rare occasions a quality issue may arise. If this happens, we will replace your flowers to the same value — no questions asked.

To be eligible, please return the flowers to our studio at 461 Mt Eden Road, Mt Eden, Auckland within 24 hours of receipt and we'll take care of you.

Please note: Flower Station is not responsible for failed deliveries resulting from incorrect addresses provided at the time of ordering, recipients who are not home or have left their workplace at the time of delivery, or properties where access cannot be gained due to gate codes, locked entrances, or similar restrictions. We recommend ensuring all delivery details are accurate and that the recipient is aware a delivery is expected.

Redelivery Fee: Please be aware that any redelivery will incur an additional delivery fee of $15.

We are unable to confirm an exact delivery time. If a specific delivery time is required, please contact us directly prior to placing your order and we will do our best to accommodate your request.

Your satisfaction is our promise.